References
We take customer satisfaction very seriously. We always strive for 100% customer satisfaction. Below is a list of references. Click on the customer's name to see the actual Customer Quality Audit Form in .pdf format.
If you would like more references please feel free to call or email.
05/09/2012 |
"Great Staff. The women answering the phones were very nice and helpful and all of the technicians (service tech and two install techs) were very professional and well spoken. They both showed us their finished product and explained how the new unit worked. We will DEFINTELEY use again and recommend to others. " |
05/08/2012 |
"Great service, dependable, responsive." |
05/08/2012 |
"Personable, knowledgeable, and professional employees." |
05/02/2012 |
"This was a commercial installation (on roof). I did not have to deal with any issues. GOOD JOB!" |
04/25/2012 |
"...were very prompt / very courteous / professional and even answered dumb questions plus all questions asked. Very satisfied customers." |
04/24/2012 |
"I also wanted to give you some feedback on this recent experience and our past experience in December, where Luke had worked both jobs replacing our upstairs and downstairs evaporators. My wife and I were highly impressed with Luke. He is extremely polite and very respectful of our home and very customer focused. He does outstanding work. He does not cut corners. His removal and installation work is very neat. He removed old media filters I had stacked up in my attic, which is something that was not at all expected, but greatly appreciated. He lays out tarps to keep the work site clean. I'm sure that you already know this about him, but I wanted to pass along that he is an A+ individual and an asset to your company." |
04/23/2012 |
"Honesty and promptness and very courteous technician - Angelo was his name." |
04/23/2012 |
"I just want to say that everything from the initial call to the final installation was a dream. It could not have gone any easier or better. Thank you all so much!" |
04/23/2012 |
"I called Weeks because I have used them before for electrical and AC/heater problems. Weeks tech's have always presented themselves very professional and knowledgeable." |
04/20/2012 |
"Young was the nicest young man I have met in a long time. He was willing to answer my questions and go the extra mile. I would hire him in a flash if I were in that business." |
04/19/2012 |
"Showing up for scheduled work on time, obviously knowledgeable and gained my trust quickly. Kept me informed during installation, showed my phone video of areas of the installation I couldn't access myself - which was very much appreciated." |
04/07/2012 |
"Promptness & courtesy and workmanship were exceptional." |
04/05/2012 |
"You have constantly kept very high standards in every category for the 10+ years I've used you. Thank you!" |
04/04/2012 |
"The walk equaled the talk." |
04/03/2012 |
"#1 in the Houston and Galveston area." |
03/29/2012 |
"Prompt and courteous, explained the answers in detail to all my questions. Our job was not the easiest and we appreciate the guys for the job they did." |
03/29/2012 |
"Initial call for service was handled in a very professional manner." |
03/28/2012 |
"From the first call answered by Candice to Bruce coming to our home it was a very good experience. Have already recommended Weeks to some of my neighbors." |
03/23/2012 |
"Josh and Darrin were very professional representatives of your company, installing the air cond. & furnace in our addition in a timely manner. They also sold us the Air Knight purification system, which is working great - we are very satisfied!" |
03/23/2012 |
"Tom was outstanding in explaining to me the whole process of installation and he offered me some practical tips about positioning vents. Also whenever I call the number your receptionist is prompt, helpful, and clear in explaining how the appointment will be scheduled." |
03/22/2012 |
"First class operation, well run." |
03/22/2012 |
"Very professional & Prompt." |
03/15/2012 |
"..Even the city of Friendswood inspector said your company's work is always of the highest quality." |
03/15/2012 |
"Prompt, knowledgeable about product they were selling or installing. Very friendly. Thanks for a good job, new unit works great!" |
03/15/2012 |
"Can't tell you enough how much Lynn impressed me. You will have us for customers as long as we live here." |
03/13/2012 |
"Technicians were very nice and professional." |
03/13/2012 |
"Your team did a great job of working around our patient schedule and coordinating with the staff..." |
03/12/2012 |
"I could not be happier with the work your men did on my house. The two installers were outstanding. The estimator was very professional as well. Everyone was very helpful." |
03/08/2012 |
"Very good service." |
03/07/2012 |
"Thanks. I really like the way the outside unit looks. Getting it off the ground seems to make sense. " |
03/07/2012 |
"Len was very knowledgeable and friendly, a great representative for company... hard workers too!" |
03/05/2012 |
"RD was very friendly and professional. I have heard nothing but great things about your service." |
03/05/2012 |
"Your installer was awesome to watch. He quickly and professionally did removal and installation..." |
02/29/2012 |
"Your technicians were very efficient and informative. Their service techniques far surpassed that of my former service group." |
02/28/2012 |
"You must be strict with your technicians ...I offered the guys some after work adult beverages to take away with them-none would accept. I don't think I have ever had a contractor who wouldn't accept some beers to take home after a long job except with your guys. Kudos to them for their discipline. We were just trying to be nice to them because they work so hard and do so well." |
02/28/2012 |
"Prompt, polite service-Reliable company with good history." |
02/28/2012 |
"Weeks has taken care of our HVAC units since our house was built. They have always been excellent." |
02/24/2012 |
"Keep up the good work!" |
02/24/2012 |
"..Matt was an outstanding super employee." |
02/24/2012 |
"Your installers were courteous and helpful." |
02/17/2012 |
"Your company fully lived up to our expectations. Would not hesitate to recommend it to others. Your employees are extremely professional." |
02/14/2012 |
"We have used you for years and always have been satisfied." |
02/12/2012 |
"The installers Tom & Luke were very professional and do excellent work. Their workmanship is outstanding." |
02/11/2012 |
"Been a customer for many years-always great service." |
02/11/2012 |
"I have been a Weeks customer for several years and satisfied. Keep up the good work." |
02/11/2012 |
"Your tech's seem knowledgeable and efficient." |
02/11/2012 |
"Very fair. Good communication with me. Best residential service I have ever received. Will continue to use Weeks and recommend to family and friends." |
02/11/2012 |
"Trust the workers." |
02/11/2012 |
"Thank you Weeks for the years of service. Weeks has always been there when we have needed service." |
Jan 2012 |
When asked to briefly explain the reason they chose Weeks, "I knew you had been in Clear Lake a long time." |
Jan 2012 |
"Thank you for your prompt and professional service." |
Jan 2012 |
"If only other contractors worked at your level, life would be so much better. Thanks for doing everything you do." |
Jan 2012 |
"Some of the best service providers, always polite." |
Jan 2012 |
When asked to briefly explain the reason they chose Weeks, "We have used Weeks for a long time and thought it right to purchase from you." |
Jan 2012 |
When asked to briefly explain the reason they chose Weeks, "We've had Weeks for about 20 years (contract) and wouldn't consider anyone else." |
Jan 2012 |
When asked to briefly explain the reason they chose Weeks, "Weeks has been my service provider for 20 years." |
Jan 2012 |
"..Everything is A-okay! Keep up the good work." |
Jan 2012 |
"Great job as always!" |
Jan 2012 |
When asked to briefly explain the reason they chose Weeks, "Their own sheet metal shop." |
Jan 2012 |
"You have a great staff and do good work." |
Jan 2012 |
"I had a bid from a company that was $1,000 lower, but I felt they were not reliable so I bought from Weeks." |
Jan 2012 |
"Excellent workmanship and competitive rates." |
Jan 2012 |
"I have always found the customer service top notch from your company. And your tech. guys are always friendly, good at what they do... Kudos to Mr. Weeks and all his employees for an A-1 business." |
Jan 2012 |
"Will be with you for years." |
Jan 2012 |
"The work was always done right and the people always nice and helpful." |
Jan 2012 |
"..Many thanks to the installation technicians Young and Luke who showed professionalism and pride in the quality of their workmanship. They were very respectful to me and my home, as well as being very pleasant..." |
Jan 2012 |
"Professionalism and history of good reliable work." |
Jan 2012 |
"Satisfied with all electrical work and personnel you sent." |
Jan 2012 |
"I am very happy with my heater." |
Jan 2012 |
"Impressed that you took the time to register new equipment on our behalf and send info to us. Your service has been great so far." |
Jan 2012 |
"Gary and all his crew have always served our needs well. Would recommend them to everyone!" |
Jan 2012 |
"You guys have a great company and do what you say you are going to do. Thanks." |
Jan 2012 |
"Everyone associated with Weeks has been polite, helpful, and top-notch!" |
Jan 2012 |
"Matt Duhon did an excellent job at following up and making sure we were satisfied." |
Jan 2012 |
"Installers were polite, efficient as well as estimator. Great job to all!" |
Jan 2012 |
"Excellent management and employees." |
Jan 2012 |
"The installers were very professional and considerate. My wife and I are glad we had Weeks install our new A/C and furnace." |
Jan 2012 |
"I'm always pleased with your promptness and work, as well as the speed of the service." |
01/14/2011 |
These two young men were extremely helpful and polite. Good job to both!" |
12/22/2010 |
"Great customer service! Will continue to use only Weeks!" |
12/21/2010 |
"We have worked with Weeks on breaker box replacement, small electrical issue and have been very satisfied. Great company!" |
07/14/2009 |
"Company & personnel very professional & the customer service is great; Customer service as you know it is extinct elsewhere so keep up the great service!" |
05/06/2009 |
"I have been using Weeks a long time, I have come to know that they can be depended on for competitive pricing and top quality service." |
05/05/2009 |
"Your service was (5) on the installation, all the way-thanks!" |
04/29/2009 |
"I was very satisfied with your technician Bryan Daniels. His focus on customer satisfaction should be commended and so should his knowledge of home comfort systems. If your company has a system for rewarding good, professional work I would recommend Bryan for such an award. I would recommend Weeks Service Company for home comfort service and repair." |
04/23/2009 |
"Very good, organized, coordinated, & the price is right!" |
04/21/2009 |
"Previous business relationship, excellent customer service, timely arrivals, great company that appreciates customers" |
03/17/2009 |
"Gary has provided maintenance service for my residence several times now, in addition to being thorough, he never hesitates to go the extra miles to help. For example, he sealed the roof jack and took out a dead bird in the attic in one of the recent maintenance trips.We really appreciate Gary's service oriented attitude!" |
02/11/2009 |
"Richard & Kevin worked tirelessly on the installation of the three units. They were not only professionals at all times, they were personable as well" |
02/11/2009 |
"Installation crew was very good" |
02/09/2009 |
"Gary sold us our first AC, we will always use Weeks, very dependable and polite" |
02/07/2009 |
"I also used Weeks 11 years ago and received excellent service at that time" |
02/05/2009 |
"..reputation, family owned, and number of years in business.." |
02/03/2009 |
"The tech was dependable & friendly" |
02/02/2009 |
"My parents have used Weeks for 45 years. I have used you for 15 years, Is there another installer?" |
01/30/2009 |
"Weeks has been servicing my heating unit for years" |
01/28/2009 |
"Polite and professional servicemen" |
01/24/2009 |
"Their work is always excellent and they are careful to keep the house clean" |
01/23/2009 |
"Service & Equipment have always been excellent" |
01/23/2009 |
"We have used Weeks since we first moved into this home around 2000. Workmanship has always been good." |
01/20/2009 |
"We've used Weeks for years" |
01/16/2009 |
"Professional & courteous and great workmanship" |
01/16/2009 |
"You are ALWAYS prompt & efficient" |
01/15/2009 |
"I have personally used Weeks since 1999" |
